Please call our customer service team on 01285 656738 for any enquiries relating to the below.
NATURAL MATERIAL – ALL our natural STONE products and engineered OAK flooring are governed by the term ‘NATURAL MATERIAL’. Due to the inherent variation within natural material we have a non-return policy on all our stone & oak. Any surplus tiles/planks should be kept as they will be from the same batch as your original material and can be used should any damage occur after the product has been installed.
STOCK PORCELAIN TILES – Stock porcelain items returned in perfect condition to our warehouse in Cirencester within 28days of collection/delivery date will be refunded with proof of purchase as long as our warehouse still has stock of the same production batch. Reasonable care must be taken when handling the goods, goods must be returned unopened and unused in their original packaging. Only full, unopened boxes can be returned. The action & cost of returning goods is at your own cost and risk. We are not responsible for any loss or damage to any returned goods in transit. If goods are received damaged, we reserve the right to deduct the cost from any refund. Once warehouse has confirmed safe receipt and that all products can be re-sold, a refund will be processed via the original payment method within 3 working days. Alternatively, we would be happy to provide you with a credit note for the same amount if your project is on-going.
NON-STOCK PORCELAIN TILES & SPECIAL ORDER PORCELAIN ITMES – No returns will be accepted of non-stock porcelain tiles nor special order porcelain items including but not limited to step treads, copings & upstands.
FIXING PRODUCTS – Any unused adhesive, grout, sealant & floor levelling compound unopened and in full resalable condition will be refunded but must be returned to our warehouse in Cirencester within 28days of the delivery/collection date with proof of purchase. The buyer is responsible for the cost of returning any and all items. Once warehouse has confirmed safe receipt and that all products can be re-sold, a refund will be processed via the original payment method within 3 working days. Alternatively, we would be happy to provide you with a credit note for the same amount if your project is on-going.
What some of our happy customers say
“Having been recommended to visit Flagstones Direct’s showroom I was amazed to find a large warehouse full of stone and showrooms with an overwhelming range of flagstone floors. I found the staff very knowledgeable and prices much better than I had seen elsewhere. My flagstones arrived from stock within 48 hours and my laid floor looks great! Thanks very much”
– Maria, Bradford-on-Avon
“Flagstones Direct managed to take a vision I had in my mind and turn it into a stunning reality. By listening carefully, applying their skill and knowledge, and attention to detail, I now have that flagstone kitchen floor I’ve always wanted. It is every bit as good as the dream!.”
– Mrs G, Tetbury