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Refund Policy

In the unlikely event that you are unhappy with our products, please contact us within 7 days of purchase with details of the problem. Should the problem be within the terms of agreement and is correctable, Flagstones Direct will resolve the issue at no additional cost to yourself. If the problem cannot be corrected by ourselves then you will be entitled to a full refund.

YOUR CANCELLATION: Your order will be prepared by our warehouse team within 48hours of receiving payment if your product is in stock. In the event of order cancellation after your order has been prepared, a restocking charge of 25% will be levied and will be deducted from any refund given.

Anti-Spam Policy

E-mail addresses collected in any way by ourself will NOT be shared with any 3rd parties. We may send you a Newsletter that provides you with details of services and promotions offered by Flagstones Direct. This has an un-subscribe facility.

Security Policy

Flagstones Direct does not store any financial details of our customers.
Privacy Policy?We do not sell, rent, or otherwise divulge any customer information to any 3rd parties. Your details will NOT be used in any way by Flagstones Direct without written permission.

Virus Policy

Although Flagstones Direct take all effort to ensure it's site and emails are free from any viral content, it is the customer's responsibility to ensure that they have the appropriate anti-virus software running at all times.

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